Returns & Exchanges

At Swee Lee Malaysia, we want to ensure you are completely satisfied with your musical gear. If your purchase isn't quite right, you can return eligible items within 7 days of receipt for a refund or exchange.

1

Check Eligibility

Ensure your item is in its original, unopened packaging with all accessories and manuals included. Items such as earphones, software, and oversized items may be subject to specific restrictions.

2

Submit a Request

Contact our customer support team via our online portal or email with your order number and clear photos of the item to initiate the return authorization process.

3

Pack and Ship

Once approved, securely pack your gear in its original shipping box. You can drop it off at a designated Swee Lee showroom or arrange for a courier to return it to our central warehouse.

4

Inspection and Refund

Our technicians will inspect the returned item to verify its condition. Once cleared, we will process your refund to the original payment method or issue store credit within 7-14 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing